Fostering Civic Trust

A Policy Guide for Municipal Leaders

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US Ignite understands that fostering civic trust is central to smart and connected communities.  It is both the end and the means to a successful smart city project. Fostering Civic Trust: A Policy Guide for Municipal Leaders provides an accessible guide on how to make informed decisions based on research of best practices, case studies, and expert opinions.

The five policy domains addressed in this guide overlap and interact with one another. Together they are critical to fostering civic trust for smart city projects.


Fig 1. Ecosystem of Civic Trust


This guide meets you wherever your community is in the journey to becoming smarter and more connected. Scroll through the five sections below using the right arrow – Data Governance;  Cybersecurity; Privacy; Community Engagement; and Equity – to find the most pertinent topic addressing your challenges and questions.  You can also download a compiled version by clicking here.


Policy Guide Intro

Too many smart community projects face public backlash when the adoption of smart city applications conflicts with resident privacy and security. Existing guidebooks and policies are excellent but fail to reach the right audience with accessible language. Unlike other guides, Fostering Civic Trust provides actionable and tech-agnostic tips written in plain English.

Whether you are leading a smart community now, or don’t know where to start, this guide identifies tools that translate complex resources into action-oriented strategies and tactics.

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All of the domains outlined in the guide need to be thought of at the same time to be successful. The clearly articulated language of the framework makes this attainable. Holly Hartell, Assistant CIO for Strategic Initiatives, Arlington County


If you need or want more information on how US Ignite can support you, send us a message to [email protected]

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Please share this resource widely with your colleagues and extended network. Download one of our graphics here and copy our sample post below to share on your favorite platform.

Sample Tweet:

ATTENTION CITY LEADERS: Check out “Fostering Civic Trust: A Policy Guide for Municipal Leaders” crafted by @US_Ignite This policy guide aims to aid leaders of all communities regardless of size or resources. #CivicTrustGuide #SmartCities”

Sample LinkedIn or Facebook post:

NEW RESOURCE -> “Fostering Civic Trust: A Policy Guide for Municipal Leaders.” This guide meets city and community leaders wherever they are in their journey toward establishing a smart and connected community. This guide is tech-agnostic and accessible to non-experts. Dive into one or all five of the sections by going to: #CivicTrustGuide

What a great document that is full of really helpful information! This will be the first piece I give to our incoming Data Fellow to read. Emily Yates, Smart City Director, City of Philadelphia

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