US Ignite is seeking a service provider to provide end-to-end proactive monitoring and ticketing support for the dedicated and private CBRS Network on the Fort Carson Army Post. The service provider will also provide monitoring and ticketing support for connected devices, and offer troubleshooting and remote or on-site maintenance when required for service restoration and problem-fixing. In addition, the service provider must ensure network availability, functionality, configuration, and a high level of performance.

The estimated Period of Performance is from September 2022, through September 2023. US Ignite will issue Firm Fixed Price Contract for the winning bidder.

The bidder shall be responsible for all costs associated with the preparation and submission of its proposal, and US Ignite will in no case be responsible or liable for those costs, regardless of the conduct or outcome of the bidding process.

Scope of Work

Service provider shall provide end-to-end proactive monitoring and ticketing support for the network and connected devices with troubleshooting and maintenance remotely or on-site when required for service restoration and fixing any problem. In addition, the vendor must ensure network availability, functionality, configuration, and a high level of performance.

A detailed description of the project scope of work and tasks can be found in the RFP Document.

Documents for this RFP

Solicitation Timeline

7/25/22 – RFP Release
8/01/22 – Questions Due
8/08/22 – US Ignite Responses to Questions Due
8/24/22 – Proposals Due
9/05/22 – Contract Execution (Beginning of Period of Performance)

Questions and Answers

Click the button below to review answers to questions that were submitted by August 01, 2022.

Responses to Vendor Questions

All requests, questions, or other communications about this RFP shall be made in writing to [email protected], RFP coordinator. Communications made to other US Ignite personnel or attempts to ask questions by phone or in person will not be allowed or recognized as valid and may disqualify the supplier. Suppliers may only rely on written statements issued by the RFP coordinator.

Proposals

All proposals must be submitted by August 24, 2022, no later than 8:00 PM EDT. Proposals (and questions) must be submitted via email to [email protected]

For details on what proposals must include and evaluation criteria download the RFP document.

Download RFP document