US Ignite is seeking a service provider to provide end-to-end proactive monitoring and ticketing support for the network and connected devices with troubleshooting and maintenance remotely or on-site when required for service restoration and fixing any problem. In addition, the service provider must ensure network availability, functionality, configuration, and a high level of performance.
The estimated Period of Performance is from October 2022, through September 2023. US Ignite will issue Firm Fixed Price Contract for the winning bidder.
The Bidder shall be responsible for all costs associated with the preparation and submission of its proposal, and US Ignite will in no case be responsible or liable for those costs, regardless of the conduct or outcome of the bidding process.
Scope of Work
Service provider shall provide end-to-end proactive monitoring and ticketing support for the network and connected devices with troubleshooting and maintenance remotely or on-site when required for service restoration and fixing any problem. In addition, the vendor must ensure network availability, functionality, configuration, and a high level of performance. Additional details can be found in the document for this RFP below.
Documents for this RFP
Questions and Answers
All clarification questions must be submitted by September 22, 2022, no later than 8:00 PM Eastern Daylight Time (EDT). Questions must be submitted in the following format:
- Section Number
- Paragraph Number
- Page Number
- Text of passage being questioned
- Question
All requests, questions, or other communications about this RFP shall be made in writing to [email protected], RFP coordinator. Communications made to other US Ignite personnel or attempts to ask questions by phone or in person will not be allowed or recognized as valid and may disqualify the supplier. Suppliers may only rely on written statements issued by the RFP coordinator.
US Ignite will endeavor to respond to all parties no later than September 29, 2022, 8:00 PM EDT.
Proposals
All proposals must be submitted by October 10, 2022, no later than 8:00 PM EDT. Proposals (and questions) must be submitted via email to [email protected].
For details on what proposals must include and evaluation criteria download the RFP document.