Install a pilot GIS-based visual dashboard to provide improvements in the following sectors:
• Safety and security – provide greater coverage and more efficient deployment of emergency services
• Transportation – provide better street lighting and traffic control
• Operational efficiencies – improve efficiency of water distribution, energy efficiency in buildings, response times, and reduce costs
• Interactive citizen engagement – keeping residents and tourists better informed
• Improve communications and information sharing between departments

Major Requirements:

• Identify the pilot locations (existing and new) to incorporate into project
• Provide connectivity solution
• Develop visualization system, KPIs, and success metrics
• Develop interactive citizen engagement system (Customer portal)

Key Performance Indicators (KPIs):

• Decreased time to retrieve data for operational/service/planning analytical needs
• Increased customer engagement

Measurement Methods:

• Survey of employees using the dashboard for operational/service/planning analytical
• Survey of citizens using the interactive citizen portal
• Department surveys to understand the effectiveness of cross sharing of information
• Activity over time on the Customer portal.


• Use of open standards for data transfer, analytics software, and visualization tools
• Use of cellular standards for 3G and LTE and common wireless protocols

Replicability, Scalability, and Sustainability:

• The pilot can be readily expanded to the entire city
• The algorithms, visualization tools, KPIs, and Measurement methods developed could serve as a prototype for use in other cities

Project Impacts:

• Cross-departmental awareness of operational information to improve services, planning, and response activities
• Improved customer awareness and engagement on operational information


Demonstration/Deployment Phases:
Phase I Pilot/Demonstration June 2016:

Pilot area defined, connectivity established, and baseline developed for existing services. Conceptual design for visualization dashboard and interactive citizen engagement system developed.

Phase II Deployment June 2017:

Visualization dashboard, KPIs, measurement systems, and interactive citizen engagement system in use for a minimum of 6 months

Team Information: Team Lead: Ken Thompson ([email protected]), CH2M HILL Inc

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